On Monday this week, the CEOs of Adobe, Microsoft and SAP introduced the Open Data Initiative at the Microsoft Ignite conference. Together, the three partners are aiming to reimagine customer experience management (CXM) by empowering companies to derive more value from their data and deliver good customer experiences in real-time.

In today’s world, data is a company’s most valuable asset. However, many businesses struggle to attain a complete view of their customer interactions and operations. That’s because they are unable to connect information trapped in internal silos. At the same time, important customer information also resides in external silos with intermediary services and third-party providers. This limits a company’s ability to create the right connections and extract more value from its data in real time.

Most companies use software and services from Adobe, Microsoft and SAP to run product development, finances, sales and more. Adobe, Microsoft and SAP are joining forces to enable their mutual customers with the Open Data Initiative. This is a common approach and set of resources for customers based on three guiding principles:

  • Every organization owns and maintains complete, direct control of all their data.
  • Customers can enable AI-driven business processes to derive insights and intelligence from unified behavioral and operational data.
  • A broad partner ecosystem should be able to easily leverage an open and extensible data model to extend the solution.

Elimination of data silos

Based on these principles, the core focus of the Open Data Initiative is to eliminate data silos and enable a single view of the customer, helping companies to better govern their data and support privacy and security initiatives. With the ability to better connect data across an organization, companies can more easily use AI and advanced analytics for real-time insights, “hydrate” business applications with critical data to make them more effective and deliver a new category of AI-powered services for customers.

By E-3 Magazine

Source : Microsoft